Jason Howell and Megan Morrone talk to Microsoft expert Brad Sams from Thurott.com about the new Teams service for the enterprise. Last week, Google rolled out its big Slack competitor app,. Microsoft Teams has a simple feedback program and you can go and view most popular suggestions, as well as see which ones are planned based on the number of up-votes. These requests and other features can then be seen on the public Office 365 Roadmap.
By Roger Fingas
Wednesday, November 02, 2016, 11:46 am PT (02:46 pm ET)
Microsoft on Wednesday announced Teams, its own attempt at a workplace chat platform akin to rivals like HipChat and Slack, with support for Mac, iOS, Windows, Android, and the Web.Wednesday, November 02, 2016, 11:46 am PT (02:46 pm ET)
The platform integrates with Microsoft's Office 365 suite, as well as outside services like Hootsuite, Intercom, and Zendesk, Microsoft said. Chats can be persistent or threaded, and of course public or private. For voice and video conferencing, Microsoft is offering Skype integration.
Workspaces can be populated with stickers, GIFs, and emoji, as well more practical enhancements through support for extensions and open APIs.
Microsoft is promising enterprise-grade security, including two-factor authentication, but also single sign-on through Active Directory, and support for its cross-app membership program, Office 365 Groups.
At the moment Teams is only a preview stage, and limited to Office 365's Business and Enterprise plans. It is, however, being tested in 181 countries and 18 languages, and will make its official debut in early 2017.-->
There are three types of log files automatically produced by the client that can be leveraged to assist in troubleshooting Microsoft Teams.
- Debug logs
- Media logs
- Desktop logs
When creating a support request with Microsoft Support, the support engineer will require the debug logs. Having these logs on hand before creating the support request will allow Microsoft to quickly start troubleshooting the problem. Media or desktop logs are only required if requested by Microsoft.
The following table outlines the various clients, and their associated logs. Log files are stored in locations specific to the client and operating system.
Client | Debug | Desktop | Media |
---|---|---|---|
Web | X | - | - |
Windows | X | X | X |
Mac OSX | X | X | X |
iOS | - | - | - |
Android | - | - | - |
For a complete list of supported operating systems and browsers, see Get clients for Microsoft Teams.
Debug logs
These are the most common logs and are required for all Microsoft support cases. Debug logs are produced by the Windows and Mac desktop clients, as well as browser based clients. The logs are text based and are read from the bottom up. They can be read using any text based editor and new logs are created when logging into the client.
Debug logs show the following data flows:
- Login
- Connection requests to middle tier services
- Call/conversation
The debug logs are produced using the following OS specific methods:
- Windows:Keyboard shortcut: Ctrl + Alt + Shift + 1
- Mac OSX:Keyboard shortcut: Option + Command + Shift+1
The debug logs are automatically downloaded to the following folders.
- Windows: %userprofile%Downloads
- Mac OSX: Downloads
- Browser: You will be prompted to save the debug log to default save location
Media Logs
Media logs contain diagnostic data about audio, video and screen sharing. They are required for support cases only upon request and can only be inspected by Microsoft. The following table outlines the log location.
Client | Location |
---|---|
Windows | %appdata%MicrosoftTeamsmedia-stack*.blog |
%appdata%MicrosoftTeamsskylib*.blog | |
%appdata%MicrosoftTeamsmedia-stack*.etl | |
Mac OSX | ~/Library/Application Support/Microsoft/Teams/media-stack/*.blog |
~/Library/Application Support/Microsoft/Teams/skylib/*.blog |
Desktop logs
Desktop logs, also known as bootstrapper logs, contains log data that occurs between the desktop client and the browser. Like media logs, these logs are only needed if requested by Microsoft. The logs are text based and can be read using any text based editor in a top down format.
Windows:
- Right-click the Microsoft Teams icon in your application tray, select Get Logs
Mac OsX:
- Choosing Get Logs from the Help pull-down menu
Client | Location |
---|---|
Windows | %appdata%MicrosoftTeamslogs.txt |
Mac OSX | ~/Library/Application Support/Microsoft/Teams/logs.txt |